FAQ

We've organized this page around the kinds of questions that naturally come up at different points in your shopping experience—from the moment you start browsing to the final steps of a return or refund. Our goal is to give you clear, direct guidance so you can spend less time searching and more time enjoying what you've ordered.

Getting Started & Account Help

You don't need to create an account to place an order; guest checkout is always available. That said, setting one up comes with a few conveniences. An account lets you speed through the checkout process, keep an eye on your order status and history, and be the first to hear about new releases and special promotions. If you ever forget your password, the fix is straightforward: on the login page, click "Lost password?" and you'll be taken to a page where you can create a new one.

Managing Your Order

If you realize you've typed the wrong email address, reach out to our team. We can update your email, name, and address on file, but the order itself cannot be modified once it's in the system. When it comes to cancellations, there are two distinct scenarios. First, Patriot250wear reserves the right to accept or decline any order, or any part of it, at any time after it's received—even after you've seen an order confirmation or the card has been authorized. If we cancel the order in that situation, a credit goes back to the original payment method. Second, if you initiate a cancellation after placing the order, a 30% fee of the Total Price applies. This is because the merchant processor and credit card companies charge us for cancellations, and the fee is the same whether the order was placed a second ago or an hour ago. Once an order has been packed or shipped, it can no longer be canceled.

Payment & Security

Every transaction on our site is processed in US Dollars. If your credit card uses a different currency, the final total is calculated using the daily exchange rate on the date your card issuer handles the transaction. We accept VISA, Mastercard, AMEX, and PayPal. Personal checks, money orders, direct bank transfers, debit card payments, and cash on delivery are not accepted. When you pay with a credit card online, your information is entered on an SSL-secure page, then SSL-encrypted and sent directly to our credit card provider's network for authorization. Your credit card details are never stored on our servers.

Shipping & Delivery

All orders are processed and shipped from our warehouse. During holidays and sale seasons, a bit of extra processing time is needed. For details on the specific shipping methods available, take a look at our Shipping page. The delivery time depends on the shipping option you select. Tracking information is sent to you as soon as the order ships; typically, you'll receive that email one day after shipping, since the tracking data usually becomes available 24 hours later. Delays caused by customs are outside of our control.

When entering your shipping address, all information must be typed using the English input method, including punctuation. If your address contains non-English letters, replace them with similar English ones—for example, changing "?" to "c". After an order is processed or shipped, the shipping address cannot be revised. We recommend using a residential address rather than a vacation address, since we can't predict how long a destination's customs department might hold the package.

Free shipping is available on orders that meet the minimum amount required, but discounted products, sale items, and oversized or overweight products are excluded. Orders that qualify are sent via economy shipping. Promotion and discount codes cannot be combined with other promotions and discounts unless explicitly stated otherwise.

When You Receive Your Package

The prices on our site are tax-free in US Dollars. When your order arrives, you may be responsible for duties and taxes. Import taxes, duties, and related customs fees are determined by your local customs office and are your responsibility; we do not cover these charges. For more information, contact your local customs office directly. If something is missing from your order, get in touch with us right away.

Returns, Refunds & Problem Resolution

If you're not satisfied with your purchase and want to return an item, you have 30 days from receiving the order to start the process. Provide your order number and the reason for the return, and our customer service team will review the request. If approved, we'll send you the next steps. For a list of final sale items, consult our Returns Policy. All returns must be in original condition with the packaging intact, and return shipping fees and any other miscellaneous costs are your responsibility.

If you receive merchandise that is incorrect, missing, or defective, you have 7 days from receiving the order to contact us. Include your order number, photographs of the item(s), and any related references from when you received the package. We'll work to resolve the case as quickly as possible.

Once we receive your return, processing can take up to 14 business days. We'll send you an email confirmation when the return has been processed. Refunds go back to the original form of payment. For credit or debit card payments, the refund is sent to the card-issuing bank within 7-10 business days of receiving the returned item or the cancellation request. If you haven't seen the credit post to your account yet, check with your bank or credit card company—it can take some time for the refund to appear.

Every situation is a little different, and if you have a question that isn't covered here, the fastest way to get a resolution is to reach out to our support team at [email protected]. We're ready to help.