Return Policy

When Your Order Doesn't Arrive

Choosing our FREE SHIPPING (Without Tracking) option involves a specific trade-off. We supply Proof of Shipping, but you will not have visibility into the package’s journey. The responsibility for non-arrival rests with you under this method. Should 60 days elapse without delivery, the matter is escalated.

For any purchase exceeding $75, we strongly advise selecting STANDARD SHIPPING (With Tracking). This allows you to monitor the order’s progress continuously until it reaches your address.

The Cost of Changing Your Mind

Modifying or canceling an order requires immediate action. Reach out to us right away with your order number and the specific change. Because our payment processor levies a fee on us for cancellations, any cancellation made after an order has been placed—even if it is just a second later—incurs a fee of 30% of the Total Price. This applies regardless of how quickly you contact us.

An order that has already been packed or shipped cannot be canceled under any circumstances.

Returning a Standard, Unwanted Item

Only products bought directly from https://patriot250wear.com are eligible for return through us. Items from authorized retailers must be sent back to them directly. To initiate a return, you must contact us within 45 days of receiving your order, stating your order number and the reason for the return. Our team reviews the request and provides further instructions upon approval.

The returned item must be unused, in the same condition we sent it, and in its original packaging with all accessories, manuals, and documentation. We cannot accept products with stains, folded cards, or broken seals/plastic foiling. Personalized products are also non-refundable and non-exchangeable. We reserve the right to refuse a refund or exchange if the returned condition is unacceptable.

Several categories of items are non-returnable. These include items purchased through retailers, incorrect products purchased, and products damaged through customer mishandling. A return made without a receipt may be refused, and Patriot250wear reserves the right to deny any return.

Receiving a Faulty, Wrong, or Damaged Product

When a unit is defective, you received the wrong item, or you are simply not satisfied, contacting our Customer Support team is the first step. You must include specific information to start the process. In some cases, a video or photo of the defective product is mandatory for us to proceed with a refund or replacement.

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

Refund Timelines and Methods

Processing a return takes up to 14 business days from the day we receive it. A confirmation email is sent once this is complete. The refund itself is always credited to your original form of payment. For credit or debit card payments, the funds are sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. The time it takes for the credit to appear on your account depends on the bank, so contact them directly for posting details.

To obtain the return address, email us at [email protected]. After we receive the goods and confirm the logistics status is normal, the refund is processed within 30 days of receiving the goods.